FAQ

Which Zabbix versions are supported?

Currently we support the Zabbix versions 6.0, 6.2, 6.4, and 7.0. The Zabbix versions 7.2 and 7.4 will also be supported once released, as we generally support the last two major versions of Zabbix, including all minor versions.

How do I switch between the different Zabbix versions?

DataForge supports all versions simultaneously. There is no need to choose a specific Zabbix version.

I get unexplained error messages, what can I do?

If you are receiving unexplained error messages, please try clearing your app cache. You can clear your app cache within the app by navigating to Settings > App settings and clicking Clear all Caches. If this does not resolve your issue, please contact us.

Can I switch between subscriptions?

Yes. To switch between subscriptions, navigate to Settings > Subscription settings page and click Change Subscription. Android users need to cancel their old subscription in the Play Store to avoid paying for both variants.

Where can I turn off automatic subscription renewal?

To turn off auto-renew, navigate to Settings > Subscription settings and click on Manage subscriptions. This will open your App Store or Google account. You can also manage auto-renewal from a web browser.

I removed the app or have a new phone, now my subscription is gone

If your subscription is still active you can simply click on Restore Purchase on the purchase screen. This will restore the subscription on your device. Note: You cannot transfer purchases from Apple to Google and vice versa.

I found a bug or have a feature request, what should i do?

If you found a bug or want a new feature, please let us know about it. You can use our Feedback form accessible from the About page or send an email to support@intellitrend.de.

Can I use any Zabbix server?

Yes, you can use any Zabbix server that you have access to and that is supported. The app supports the 2 latest Zabbix LTS versions and their major versions.

What are the permission requirements for my Zabbix user in order to use Zabbix-Direct?

As long as the user can log in to the Zabbix frontend, the user can also be used for Zabbix-Direct. However, this user can only see the data in Zabbix-Direct that the user’s Zabbix permissions would allow in the Zabbix frontend.

I am trying to log in to Zabbix-Direct with my Zabbix user, but I get a connection failure error. What could be the problem?

There are three common errors associated with the connection failure errors:

1. Server address: Check if the address of your Zabbix frontend is correct. Keep in mind that the URL field does not require you to type the http:// or https:// prefix. Select the prefix with the dropdown next to the input field.

2. Wrong network: Make sure if you have access to the network the Zabbix server is located, including any necessary VPN connections. You can test this by trying to access your Zabbix frontend via the web browser on the same mobile device.

3. TLS trust issues: You will encounter connection problems if your device does not trust the TLS certificate used for an https:// connection to a Zabbix server.

   This can have multiple causes:

   • You are using a certificate signed by an untrusted root CA: You need to configure your device to trust the custom certification authority.
   • You are using a self-signed certificate: Self-signed certificates are not trusted by your devices operating system. We recommend either creating and manually trusting a custom root certification authority, or using a public CA, such as Let’s Encrypt.
   • The “common name” / “subject alternative names” of the server certificate don’t match the Zabbix URL you have configured in the app. If you’re using a certificate from Let’s Encrypt, for example, you will need to connect to your Zabbix server using the hostname for which the certificate was issued.
   • The certificate has expired: If an https:// connection to your Zabbix server has worked before and stopped working suddenly, your certificate might have expired. We recommend configuring automatic certificate renewal before expiry.

   Since Version 7.8, our app officially supports root CAs added to the trust store by the user.

   To test if the connection problems are related to TLS trust issues, we recommend that you try to access the Zabbix frontend (using the same URL as configured for the account) from a web browser on the affected device.

   You can try the following possible solutions:

   • Enable HTTP for your Zabbix frontend and try again. This is not recommended, especially over an untrusted network such as the internet, because all traffic, including credentials, will be sent in plain text.

   • Use a certificate by a widely trusted CA such as Let’s Encrypt (free) .

     Note: The setup with Let’s Encrypt and an internal web server can be tricky. In this case you might want to use a reverse proxy to do the SSL offloading. Easy to use choices are NGINX , Apache or traefik .

   • Create a custom self-signed certification authority, trusted by your devices. Then use the CA to issue a certificate for your Zabbix server, which will then be trusted by your device.

     You can find more information about trusting root CA certificates in the next FAQ question about self-signed certificates.

Can I use self-signed TLS certificates to connect to my Zabbix server over HTTPS?

While self-signed certificates are not supported directly, since version 7.8 we support certificates created by custom CAs added to the OS trust store.

This means you can create a self-signed certification authority (or use an already existing CA) and sign a Zabbix server certificate with this CA. Note that the server URL (“common name” or “subject alternative name” in the issued certificate) must match the URL of the Zabbix server.

To trust a self-signed CA certificate, you need to add the certificate to your operating systems trust store.

This process varies on Android and iOS:

• On Android, root CAs may be installed by navigating to the security settings and selecting the “Install certificates from storage” option. This option may be in one or more submenus (like “Credential storage”), and may have a different name on different devices and Android versions.

  After selecting “CA certificate” in the following menu, the CA certificate may be selected from a file on the phones storage.

• On iOS, you first need to install the CA certificate as a “configuration profile”. This can be done by sending the certificate to the device using email, or by navigating to a web server hosting the certificate in Safari (See https://support.apple.com/guide/deployment/distribute-certificates-depcdc9a6a3f/web).

  After that, you need to trust the certificate profile as a root certificate in the settings (https://support.apple.com/en-us/102390).

Can I use the app if my Zabbix server is configured to use SAML authentication?

Yes, but you have to use Zabbix API tokens instead, since SAML authentication is not supported by the Zabbix API. The Zabbix documentation explains how to create a Zabbix API token.

I can log in to Zabbix-Direct with my Zabbix user, but I don’t see any data.

If you cannot see any data, check the Zabbix user type. If the user type is Super admin, you should have unlimited access. If the user type is not Super admin, you need to work with Zabbix’s authorization system, which is based on the link between hostgroups and usergroups. Your user must be part of one or more user groups that have at least read access to one or more host groups. You can also check if the user type or authorization system is the problem without our app by logging in to the Zabbix frontend with your user. If your Zabbix user type or your permissions are set incorrectly, you will not see any data.

I have questions about the push notification service, where can I find additional information?

We have a dedicated chapter about push notifications with a separate FAQ.

How can I see problems of hosts in maintenance?

To see the problems of hosts in maintenance, click the filter icon in the upper right corner of the Open problems or Closed problems page. Here you have many filter options, including the Show suppressed issues option. Enable this option to see issues from hosts in maintenance.

How to use filter?

On all the Zabbix client pages you see in the navigation, you have many filtering options to show only the elements you are interested in. To configure your filtering options, click on the filter icon in the upper right corner. Here you will see a detailed dialog with a variety of options you can set.

What is the difference between the filter icon and the search box in the header?

The filter icon allows you to set up more complex filters. The search icon is a text search that depends on the context.

I am missing some issues/triggers/host groups/hosts/entries. Why actually?

Please make sure you do not have any filter options enabled that exclude your elements. To reset all filter options, click on the filter icon in the upper right corner and click Reset Filter.

What do the colored headers on the problem/trigger card mean?

The colored headers on the open issues, closed issues, and trigger cards indicate the severity of those issues/triggers.

Unclassified    Gray Information    Blue Warning    Yellow Average    Orange High    Red Disaster    Dark red

What do the differnet colors for hosts cards mean?

The colored host cards show the host status.

Normal    Blue Maintenance    Yellow Disabled    Grey

Why does the item details page take a long time to load for some items?

Depending on how much historical data you want to retrieve, the loading time can vary from seconds to minutes. This especially affects text- and log-items with a lot of data and small intervals.