FAQ
I get unexplained error messages, what can I do?
If you are receiving unexplained error messages, please try clearing your app cache. You can clear your app cache within the app by navigating to Settings > App settings and clicking Clear all Caches. If this does not resolve your issue, please contact us.
Can I switch between subscriptions?
Yes. To switch between subscriptions, navigate to Settings > Subscription settings page and click Change Subscription. Android users need to cancel their old subscription in the Play Store to avoid paying for both variants.
Where can I turn off automatic subscription renewal?
To turn off auto-renew, navigate to Settings > Subscription settings and click on Manage subscriptions. This will open your App Store or Google account. You can also manage auto-renewal from a web browser.
I removed the app or have a new phone, now my subscription is gone
If your subscription is still active you can simply click on Restore Purchase on the purchase screen. This will restore the subscription on your device. Note: You cannot transfer purchases from Apple to Google and vice versa.
I found a bug or have a feature request, what should i do?
If you found a bug or want a new feature, please let us know about it. You can use our Feedback form accessible from the About page or send an email to support@intellitrend.de.
Can I use any Zabbix server?
Yes, you can use any Zabbix server that you have access to and that is supported. The app supports the 2 latest Zabbix LTS versions and their major versions.
What are the permission requirements for my Zabbix user in order to use Zabbix-Direct?
As long as the user can log in to the Zabbix frontend, the user can also be used for Zabbix-Direct. However, this user can only see the data in Zabbix-Direct that the user’s Zabbix permissions would allow in the Zabbix frontend.
I am trying to log in to Zabbix-Direct with my Zabbix user, but I get a connection failure error. What could be the problem?
There are three common errors associated with the connection failure errors:
-
Server adress: Check if the address of your Zabbix frontend is correct. Keep in mind that the URL field does not require you to type the
HTTP://orHTTPS://prefix. Select the prefix with the dropdown next to the input field. -
Wrong network: Make sure if you have access to the network the Zabbix server is located, including any necessary VPN connections. You can test this by trying to access your Zabbix frontend via the web browser on the same mobile device.
-
Self signed certificate: You are using a self signed certificate, which is not supported by our app. There are two possible ways to avoid this problem:
- Enable HTTP on your Zabbix frontend and try again.
- Use an official certificate like Lets Encrypt . Note: The setup with Lets Encrypt and an internal web server can be tricky. In this case you might want to use a reverse proxy to do the SSL offloading. Easy to use choices are NGINX , Apache or traefik .
I can log in to Zabbix-Direct with my Zabbix user, but I don’t see any data.
If you cannot see any data, check the Zabbix user type. If the user type is Super admin, you should have unlimited access. If the user type is not Super admin, you need to work with Zabbix’s authorization system, which is based on the link between hostgroups and usergroups. Your user must be part of one or more user groups that have at least read access to one or more host groups.
You can also check if the user type or authorization system is the problem without our app by logging in to the Zabbix frontend with your user. If your Zabbix user type or your permissions are set incorrectly, you will not see any data.
I have questions about the push notification service, where can I find additional information?
We have a dedicated chapter about push notifications with a separate FAQ.
How can I see problems of hosts in maintenance?
To see the problems of hosts in maintenance, click the filter icon in the upper right corner of the Open problems or Closed problems page. Here you have many filter options, including the Show suppressed issues option. Enable this option to see issues from hosts in maintenance.
How to use filter?
On all the Zabbix client pages you see in the navigation, you have many filtering options to show only the elements you are interested in. To configure your filtering options, click on the filter icon in the upper right corner. Here you will see a detailed dialog with a variety of options you can set.
What is the difference between the filter icon and the search box in the header?
The filter icon allows you to set up more complex filters. The search icon is a text search that depends on the context.
I am missing some issues/triggers/host groups/hosts/entries. Why actually?
Please make sure you do not have any filter options enabled that exclude your elements. To reset all filter options, click on the filter icon in the upper right corner and click Reset Filter.
What do the colored headers on the problem/trigger card mean?
The colored headers on the open issues, closed issues, and trigger cards indicate the severity of those issues/triggers.
Unclassified Gray
Information Blue
Warning Yellow
Average Orange
High Red
Disaster Dark red
What do the differnet colors for hosts cards mean?
The colored host cards show the host status.
Normal Blue
Maintenance Yellow
Disabled Grey
Why does the item details page take a long time to load for some items?
Depending on how much historical data you want to retrieve, the loading time can vary from seconds to minutes. This especially affects text- and log-items with a lot of data and small intervals.